Client Experience

We love when our clients leave their worries behind.

At Laila Valentino Pro, we work hard to ensure a quality client experience that beings when you make your reservation. Geraldine our receptionist will take your appointment by phone, while our easy online booking system facilitates our busy clients who are on the move. Because we understand how busy and distracting life can be, we’ll send reminders so you never miss an appointment.


We recently opened our new salon which gave us the opportunity to source new furniture and technology, which we did – all the way from Italy!

Our basin chairs have been replaced with brand new fully reclining massage chairs – the ultimate in salon technology. In addition, we now offer a cutting-edge new steaming treatment at the basin, the Maletti VapoMist (additional charge) which will melt away all impurities from your scalp!


We understand that it is the little things that make the difference. Unfortunately due to our COVID policies we now longer provides a supply of magazines for our guests to read, however with free WIFI available our guests have adapted. Those who want to escape from life for a while are bringing their books or iPads with them and enjoying a read or catching up with Netflix. 


We serve a community – this is so important to us. Our older clients, our professional clients, our clients who travel to us from further afield…we understand that to them we are more than just a hairdresser. We listen, we engage, we remember – we love to get to know and build relationships with our clients and with our community.

We consider ourselves part of a self-care service. We help to pick our clients up when they need a little lift. We share in the special events in their life…their child’s first haircut, Communions, Confirmations, first dates, engagements, weddings and funerals.

We know how blessed we are when we welcome clients back time and time again. Recently, when we opened our new salon, we invited our clients to join us – much to our surprise and delight, over 150 turned up to celebrate with us!

We see each of our clients as individuals. Some may know exactly what they want, but many don’t, in which case it’s our job to listen to and to guide them. We focus on the individual, their look, their hair care routines. We support them with information and hair care advice, and create the look they’re striving for using top quality, natural products.

We offer an affordable luxury to our clients by delivering a high standard of service using the best products and equipment, without cutting any corners.

What Sets us Apart

Our team is focussed and driven. We are all passionate about what we do. We strive to develop real relationships with our clients and genuinely enjoy our time with them.  

As a team, we celebrate life together. We travel together, train together and are always there to support each other.

At the same time, we have a healthy competitive nature which makes for great fun in the salon. Up-styling in particular showcases the best in our creativity and makes for some sweet rivalries!